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Frequently Asked Questions

last updated on 3.27.24

  • We are currently only accepting orders from customers within the United States (Canada & Mexico coming soon).

  • Shipping cost for orders placed within the contiguous 48 states is $10 flat; Shipping rate to Hawaii, Alaska, and Puerto Rico is $25.

  • Please allow 1-3 business days for order processing and an additional 5-8 days for delivery. For preorder transactions, please refer to the disclaimer on the item page for shipping timelines.

  • We will gladly issue a refund or exchange within 14 days of the order date. Please fill out the return form found in your shipment order within 3 days of delivery. Packages sent first without contacting us will not be accepted. Items to be exchanged must be re-delivered in perfect condition with all hangtags and labels still attached (items will be thoroughly inspected). HYJACK must receive the shipment within 8 business days of the return authorization. *Please note: All pre-order items cannot be returned or exchanged, as all pre-order sales are final.

  • On occasion, HYJACK may restock a few sizes of prior styles. Generally speaking, HYJACK does not reproduce former styles unless explicitly stated otherwise.

    Can I contact you directly?

    For specific inquiries, go to the Contact Page and submit all questions there.

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